What To Expect At Your Emergency Visit

Triage, the task of evaluating the severity of illness or injury and determining who needs to be seen next, is unique to the emergency room. PVSES does not schedule appointments as all pets are examined on a first come, first served basis depending on the severity of the condition or injury. PVSES appreciates your patience and understanding if another pet is found to need attention before yours even though you may have arrived first. We know your time is valuable and will do everything possible to address your situation in a timely fashion. Emergency conditions often require extended examination and treatment times, which may require you to have an extended wait.

It is not necessary to call in advance of your visit, however our staff may be able to provide you with information to make the trip to our facility more comfortable for your pet if you let us know you are coming.

Estimates and Payment

You are a partner in your pet’s medical treatment. Part of that partnership includes a financial responsibility that accompanies the treatment plan. We work hard to keep you informed of the charges and are happy to answer any questions you have related to billing. We accept cash, checks, Visa, MasterCard, Discover, American Express, Payment Banc, and Care Credit. For additional information on CareCredit or to get pre-approved, visit their website. Payment is due at the time of service.

Hospitalization

If your pet needs to stay with us overnight, or for the weekend, we will be happy to show you the accommodations once your pet gets settled. During your pets stay we provide fresh comfortable bedding along with food and water as medically appropriate. We monitor temperature and provide blankets or fans to keep your pet comfortable.

Visitation

We understand that being separated from your pet can be extremely difficult and encourage visitation whenever possible. Sometimes, to provide the best care for your pet, the doctor or technicians may ask that you delay or limit visitation. Healing can be an exhausting process!

Going Home

At the time of discharge complete written instructions are provided outlining the follow-up care and medications required for your pet. The doctor or technician will review the instructions and recommendations with you addressing any questions or concerns you may have.

Keeping Your Family Veterinarian Informed

Your pet’s family doctor is considered an important part of the team. A complete copy of the record, laboratory test results, and radiographs are faxed or e-mailed to your pet’s regular doctor after the visit to help provide a continuity of care. We are happy to provide a copy of your pet’s medical record as requested.

 

Your 24-Hour Veterinary Team

The Emergency Room is always open in our hospital. Nights, weekends, and holidays – we’re always here when you need us. Our clients and referring veterinarians choose PVSES Emergency Services because of our excellence in care, the depth of our medical knowledge and experience, the best technology available, and the kindness and hope offered by our staff.